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customer-facing - definition and synonyms

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adjective business customer-facing pronunciation in American English
  1. 1
    dealing directly with the customers of a business
    People working in customer-facing roles can make or break their company’s reputation in an instant.
  2. 2
    used by the customers of a business
    The bank redesigned its customer-facing website to provide online customers with the same level of service that it delivers in person.

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