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call center

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noun [countable] call center pronunciation in American English 
Word Forms
singularcall center
pluralcall centers
  1. a place where a large number of people are employed to make telephone calls, either in order to sell a product or service, or to answer customers' questions, complaints, requests for service, etc.
    call center management/staff/recruitment:

    a training company which delivers qualified call center personnel with multilingual skills

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