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The activity of selling

aftermarket

noun

opportunities to sell other things related to a product that has already been sold, for example opportunities to sell parts and services for a car

buyer’s market

noun

a situation in which there is more of a product available than there are people who want to buy it, so prices are low and people who want to buy have an advantage

call

noun

the number of requests by customers for a particular product or service

cash up

to count and check all the money that a shop has received in a day

churn rate

noun

a measurement of how often new customers try a product or service and then stop using it

cold call

noun

an unexpected telephone call or visit by someone trying to sell something

credit rating

noun

financial information about someone that a bank or shop uses for deciding whether to lend them money or to give them credit

cross-selling

noun

the activity of selling a new product which goes with another product that a customer has already bought

customer care

noun

the activity of looking after customers, and helping them with any complaints or problems

detail

noun

information about something that is for sale, especially a house

direct marketing

noun

the sale of products to people by post or telephone instead of in shops

distribution

noun

the process of supplying goods from one central place to shops

e-tail

noun

the activity of selling things on the Internet

exchange

verb

if a shop exchanges something that you bought there, it allows you to change it for something of a similar type or value, for example because it is damaged

float

noun

a small extra amount of money in coins and notes, kept by a shop so that customers can be given change when they buy something

franchise

noun

a formal agreement for someone to sell a company’s products or services in a particular place, in exchange for a payment or part of the profits

greentailing

noun

the business of selling products that are not harmful to the environment

grey market

noun

the business of secretly buying and selling goods in a way that is not illegal but that is considered morally wrong

guarantee

verb

to agree to repair or replace something that someone has bought if it stops working

guarantee

noun

an agreement that if something that you buy does not work, it will be repaired or replaced, or you can have your money back

hard sell

noun

a method of selling in which someone tries very hard to persuade customers to buy something

have in

if a shop has something in, it is available in the shop for you to buy

high street

noun

used for talking about the business that shops do

market

noun

a particular place or group of people that a product is sold to

the marketplace

noun

the activity of buying and selling

merchandising

noun

the business of arranging and showing products in shops in a way that makes people want to buy them

money-back guarantee

noun

a promise by a shop or company to give you back your money if you are not satisfied with something that you bought

open

verb

if a famous person opens a shop or public building, they appear there to say that it is officially available for people to use or visit

packaging

noun

the activity of putting products into containers so that they can be sold in shops

Ponzi scheme

noun

an illegal pyramid selling plan which uses money from people who have just invested to pay people who have already invested, instead of using real profit to pay them

price

verb

to mark a product in a shop, for example with a label, to show how much it costs

product recall

noun

the act of removing from sale a product that may cause danger to customers

pyramid selling

noun

a system of selling things in which someone buys a large supply of goods and sells them in smaller amounts to other people, who then sell them to others in even smaller amounts

range

noun

a group of products of the same type that a particular company makes or that a particular shop sells

recall

verb

if a company recalls a product, it asks people who bought it to return it because there is something wrong with it

recall

noun

an occasion when a company asks people to return a product because there is something wrong with it

relaunch

noun

a new attempt to sell a product, especially in a slightly different way

repurchase agreement

noun

an agreement in which someone who has sold something agrees to buy it back at the end of a fixed period

resale

noun

a situation in which someone sells something that they have bought previously

retail

noun

the sale of goods directly to the public for their own use. The sale of goods in large quantities to shop owners is called wholesale

retailing

noun

the business of selling goods directly to the public for their own use

sale

noun

the process of selling goods or services for money

sale

noun

a single instance of selling goods or services

sale

noun

relating to the process of selling goods or services

sales

noun

the total number of things that a company sells within a particular period of time, or the money that it earns by selling things

sale

noun

the activity of trying to sell products or services

sale and leaseback

noun

the sale of something that the person selling it immediately rents back from the person who buys it, in order to get money from the sale and get a reduction in tax

salesmanship

noun

the skills and methods used to persuade people to buy goods or services

sales pitch

noun

the statements and promises that someone makes in an attempt to persuade someone else to buy something

seller’s market

noun

a situation in which there are more people wanting to buy a product than the amount of the product that is available, so that prices are high and people selling the product have an advantage

selling

noun

the job or skill of persuading people to buy things

selling point

noun

something that makes people want to buy a particular product

sell-out

noun

a performance, sports event etc for which all the tickets are sold

service

noun

help and advice given to customers in a shop, hotel, or business

shelf

noun

used for talking about the goods that are available in shops

shelf life

noun

the amount of time that a food, medicine, or similar product can be kept in a shop before it is too old to sell

stamp

noun

a small piece of paper that some shops give to customers to collect and use later to buy things in the shop

stock

noun

the goods that are available to buy in a shop

stock control

noun

the activity of checking a shop’s stock

stockkeeping

noun

stock control

takings

noun

the money that a shop receives from customers

telemarketing

noun

telesales

telesales

noun

the activity or job of using the telephone to sell goods or services

teleshopping

noun

the practice of selling goods through special television programmes

term

noun

the conditions you accept when you buy or sell something

turnover

noun

the value of the goods and services that a company sells in a particular period of time

turnover

noun

the rate at which a shop sells products

undercut

verb

to sell something at a cheaper price than another company or shop

use-by date

noun

a date printed on something you buy that shows that it may be less safe to eat or less effective after this date. The date by which a product should be sold is called a sell-by date.

USP

noun

unique selling proposition, or unique selling point: the thing that makes a product or service special or different from others

warranty

noun

a company’s written promise to repair or replace a product that you buy from them if it breaks or does not work, usually for a specific period of time after you buy it

wholesale

noun

the business of buying and selling large quantities of goods, especially in order to sell them in a shop

window dressing

noun

the job of arranging goods in shop windows, in order to make them look attractive

cold calling

noun

e-tailing

noun

syndication

noun

in hock

something that is in hock has been sold to a pawnbroker (=someone who gives money in exchange for objects)

take something off the shelves

to stop selling a product, especially because it is not considered to be safe

dark pool

a method of financial trading in which share prices are hidden and not openly available to the public

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